Billing, Cancellation, and Refund Policy

We offer a Free plan, a Professional plan billed monthly or annually with additional-seat charges, and Enterprise plans available on request. Plan features, user allowances, usage limits, and storage limits are described on the Pricing page.

Paid subscriptions renew automatically at the end of each billing period at the then-current rate for your plan and seat count, until canceled. Before your first paid billing period we display the exact charge, billing interval, renewal cadence, additional-seat charges, and cancellation instructions, and you affirmatively authorize the recurring charge.

After purchase we send an email confirming the plan, amount charged, billing frequency, next renewal date, cancellation instructions, and a link to billing management.

Applicable taxes are calculated at checkout by our payment processor. Where required, tax is added to the amount you authorize.

You may increase seats at any time. Additional seats are billed pro-rata for the current billing period and included in future renewals. Seat reductions take effect at the next renewal.

Upgrades take effect immediately with proration. Downgrades take effect at the next renewal. Over-limit records are preserved after a downgrade and become read-only for the affected features until you either upgrade back or remove the excess.

If a renewal payment fails, we retry per the payment processor's standard schedule and provide a grace period before restricting access. Persistent failure may result in downgrade to the Free plan or suspension.

You can cancel your subscription in one place: Settings → Billing. Cancellation takes effect at the end of the current paid billing period. You are not charged for the next renewal. Cancellation is at least as easy as enrollment and does not require you to contact support for a self-service subscription. Enterprise contracts may specify different cancellation terms.

You can reactivate a canceled subscription at any time from Settings → Billing.

Subscription payments are generally non-refundable except:

• Where required by applicable law.
• Where an Enterprise contract expressly provides a refund right.
• Where Pinstripe approves a refund in its discretion, for example due to a service issue.

To request a refund, contact billing support.

After cancellation, your Organization retains read access to its data for a limited period so you can export. See our Account Deletion page for how to permanently delete data.

Payments your Organization receives from its own customers through Stripe Connect are separate from your subscription to Pinstripe Fleet. Balances in a connected account do not pay your Pinstripe subscription and are subject to Stripe's terms. Closing a connected account does not cancel your subscription, and cancelling your subscription does not close a connected account.