Messaging Terms

Transactional. Account, security, invoice, receipt, invitation, portal access, and job update messages tied to your use of the service.

Account security. Sign-in confirmations, password resets, MFA notices.

Customer reminders. Messages the Organization sends to its own customers about their jobs and invoices, using the platform.

Marketing. Optional messages about product updates or promotions.

Marketing communications require a separate opt-in. The marketing checkbox is never pre-checked and is separate from your acceptance of the Terms.

Marketing emails include an unsubscribe link. You may also opt out at any time through Privacy Choices. Transactional messages will continue as long as you use the service.

Pinstripe Fleet sends customer care text messages to the mobile number you provide. These messages are limited to:

• Appointment and service reminders tied to your scheduled work.
• Technician arrival updates when the business chooses to send them.
• Estimate and invoice notifications related to work performed for you.

We do not send marketing or promotional messages on this program. Messages require your prior express consent, with clear disclosure of message frequency and that message and data rates may apply. Reply STOP to unsubscribe and HELP for assistance. The first message of a session identifies the sender. The program complies with applicable carrier and regulatory rules, including 10DLC registration in the US.

Organizations using the platform to send messages to their own customers are responsible for obtaining consent, honoring opt-outs, and complying with applicable law.

When an Organization uses the platform to send messages to its customers or workforce, the Organization is responsible for the content, for obtaining necessary consent, and for compliance with applicable communications and consumer-protection laws.